**Job Responsibility:**
* Participate in cross-functional team meetings
* Handle customer inquiries and complaints
* Monitor market competition and provide insights
* Assist the sales and marketing team in reviewing house rules and handbook for the assigned portfolio of developments.
* Organise and coordinate the entire process of vacant possession to ensure proper compliance with all Standard Operating Procedures (SOP) and achieving high level of customer satisfaction.
* Organise, implement and monitor defects rectification process and maintenance programmes.
* Manage owner/resident inquiries, complaints, and renovation approvals including ensuring proper compliance with House Rules and ISO procedures as applicable.
* Selection and recommendation for appointment of property management company as required.
* Liaising and coordinating with the Management Office (MO) on forming of Joint Management Body (JMB)/Management Corporation (MC) as and when applicable.
* Act as developer’s representative in the JMB/MC and to attend all meetings as may be convened by the JMB/MC.
* Liaising and coordinating with the relevant local authorities on all matters pertaining to developer’s duties and responsibilities regarding stratified development upon vacant possession.
* Planning, organizing and implementing preventive maintenance programmes for a portfolio of commercial and industrial properties.
* Conducting regular property inspection, diagnose defects and take remedial actions to restore/preserve the physical condition of the assets.
* Budgetary planning and control of outgoings and upgrading works.
* Administering contracts pertaining to outsourced services.
* Interfacing and coordinating with tenants on tenancy works and other related matters.
* Perform other general property administrative works such as insurance matters, keeping proper record of space inventory and utilization, ensuring that the tenancy policies are complied with and etc.
**Job Requirements:**
* Proficient in Microsoft Office Suite
* Ability to work under pressure and meet deadlines
* Knowledge of industry regulations and standards
* Possess a Diploma/Degree in Property/Real Estate Management or related disciplines.
* Minimum 8 years of working experience in a related field.
* Good working knowledge of vacant possession (VP) procedures and defect management.
* Well versed with land matters, Strata Title Act, Strata Management Act, Building and Common Property (Maintenance \\& Management) Act, and such other related legislations as may be applicable.
* Good communication and interpersonal skills.
* A registered member of the Board of Valuers, Appraisers, Estate Agent and Property Managers (BOVEAP) is a plus.
Job Type: Full\\-time
Schedule:
* Day shift
Application Question(s):
* Kindly provide your salary expectations for this role.
