Operations Management
* Manages the day\-to\-day operational needs and coordinate activities between clients and business partners.
* Provide support on course admin and support projects by ensuring that the Operations Team run smoothly and efficiently
Customer Service Centre Management
* Ensure smooth implementation of Customer Service Operational Plan.
* Ensure high service standards and efficient support provided by the Operations Team.
* **Guide staff on handling difficult customers and crisis management**.
Classroom Utilisation \& Tea Break Management
* Ensure optimum utilisation and allocation of the classroom.
* Ensure tea breaks are arranged accordingly.
Training Data Management
* Manages the Human Resource Development Fund (HRDF) portal and supply consolidated data to Finance Department.
* Ensure post\-course related surveys on graduates of training courses to facilitate curricula review.
* Attend to all ad\-hoc requests from the management and funding agencies for data and statistical request when needed.
Logistic Arrangement
* Ensure optimum utilisation of logistic arrangement is planned accordingly to the requirement of the Sales Team.
* Ensure workbooks are printed and delivered accordingly per training schedule.
Purchasing and Props Arrangement
* Ensure optimum utilisation of stationeries, props etc.
* Ensure the stationeries and props are properly stocked/recorded.
Admin and Finance
* Liaise with the government dept to deal with the affairs related.
* Manage day\-to\-day office operations, including scheduling meetings, maintaining office supplies, and handling correspondence.
* Maintain and update company records, files, and databases
* Respond to customer inquiries and direct them to the appropriate departments.
* Coordinate with clients and partners regarding scheduling, updates, and service requests.
* Assist in resolving minor client or customer issues efficiently.
* Organize and manage office calendars, appointments, and travel arrangements.
* Coordinate with vendors and service providers for office\-related needs
* Follow up customer payment schedule and collect customer payment details.
* Closely follow up overdue accounts and dispute payment.
* Check the vendor’s billing invoices and verify the billing amount (to avoid duplicate and wrong payment)
* Ad\-hoc duties as and when required.
Requirement:
* Diploma/Degree in Business, Marketing or a related field
* Familiar with Human Resource Development Fund (HRDF) scheme will be advantageous.
* Must be willing to work in **Iskandar Puteri, Johor**
Why join us?
* Be part of a company with a proven track record of **over 50 years** in training excellence and service quality.
* Join a newly established joint venture and help shape the future of training and consultancy services in Malaysia
* Work alongside a dynamic team of over 200 in\-house trainers and experts and gain access to a wide range of over 150 training programs and solutions.
We regret that only shortlisted candidates will be notified.
Job Types: Full\-time, Permanent
Pay: RM10,000\.00 \- RM15,000\.00 per month
Schedule:
* Monday to Friday
Work Location: In person
