Responsibilities:
* Contact customers via phone or email to remind them of overdue payments.
* Negotiate payment plans or settlements in line with company policies.
* Follow up on payment commitments to ensure timely collection.
* Review aging reports and monitor assigned customer accounts.
* Identify and escalate high\-risk or problematic accounts.
* Address and resolve billing or invoice disputes.
* Liaise with internal departments (e.g., Sales, Finance, AR) to clarify issues.
* Maintain detailed and accurate records of collection activity in the system (e.g., SAP, Oracle).
* Generate and analyze reports on collection effectiveness and outstanding receivables.
* Ensure collection practices comply with company policies and local regulations.
* Follow standard operating procedures (SOPs) and contribute to process improvement.
Requirements:
* Strong interpersonal and negotiations skills.
* Ideal candidates with someone on relevant experiences on managing post charge\-off recovery portfolios.
* Demonstrated strong communication skills and confident in conversation.
Job Types: Full\-time, Permanent
Pay: RM3,500\.00 \- RM4,000\.00 per month
Benefits:
* Opportunities for promotion
* Professional development
Schedule:
* Monday to Friday
Supplemental Pay:
* Commission pay
Experience:
* Telecollector: 1 year (Preferred)
Work Location: In person
