**Job Description**
* Handling all inbound call, over\-the\-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
* To provide friendly and efficient services to guests and visitors in the mall;
* Lost \& Found Handling;
* Assist in the execution of mall’s promotion and events;
* Assist in the marketing campaigns and redemption of vouchers/merchandise;
* Distribution of circulars to in\-house tenants;
* To assist in any other ad\-hoc assignments from Superiors;
* Able to work in a team to achieve the required KPI elements and SLA;
**Job Requirement**
* Diploma qualification in any disciplines OR SPM qualification equivalent;
* Possess good communication skills in English and Bahasa Malaysia, preferably with **Mandarin** or other languages will be added advantage;
* Well\-groomed and pleasant personality;
* Computer literacy and possess PC knowledge;
